Refund Policy

This page describes our general approach. The commercial terms of any specific engagement are set out in that project's written proposal or agreement, and those terms take precedence where they differ.

Projects are typically invoiced in milestones — an advance to begin, one or more milestone payments during delivery, and a final payment at handover. Retainer services such as marketing or support are billed for the agreed period.

If a project is cancelled before any work has started, the advance is refundable less any third-party costs already committed on your behalf (for example licences, domains or paid media spend).

Once work has started, amounts already earned for completed work are not refundable. Anything paid in advance for work not yet performed is refunded, or credited against another engagement if you prefer. We will share what has been completed to date.

Monthly services can be discontinued with notice as set out in the agreement. Fees for the current period are not refundable once the work and any media spend for that period have been committed.

Domains, hosting, licences, plugins, stock assets, app store fees and advertising spend are paid to third parties and are governed by their own terms. These are not refundable by us once purchased.

If you are unhappy with something we have delivered, tell us before asking for a refund. In most cases the right outcome is that we fix it. Email sales@swstech.in or call +91 63028 33435 and it will be looked at directly.

Approved refunds are returned to the original payment method. Timing depends on your bank or payment provider.